Accident File Management

Accident management brings together many different systems, like customer service, IT software, surveys and more, and they need to work together in complete sync.

Even one mistake can be terribly costly. You cannot afford turbulence, confusion or technical glitches.

MCE provides every step of accident management; the initial report, indexation negotiation, repair follow up and technical assessment.

• Provide layers of control over survey file management.

• Reduce staffing needed in survey management.

• Transfer fixed costs to variable costs.

• Benefit from an automated process of control.

• Budget accurately staffing costs and needs without compromising on quality if and when the portfolio increases / decreases.

• Decrease the hidden costs behind hiring / turnover / training / benefits / bonuses / etc.

• Benefit from a full online automated process.

• Reporting to our client (the insurance provider), including management information, showing e.g. the progress of all their survey files and the total amounts to be reserved and paid as well as a large array of information for analytical and underwriting purposes.

• Customer loyalty

• Transparency in communication between the parties.