Customer Support & Dispatching Hotline

Because we understand that accidents don’t just happen from 9 to 5, MCE has set up a 24hrs a day, 7 days a week, 365(6) days a year Customer Support Hotline.

• Customized answering scenario according to client’s scope

• Access to policy benefits information (When Available)

•Dispatches Assistance (Towing / Experts / Police / Ambulance / Replacement Vehicle / Taxi / etc.)

• Pro-active follow up to clients and vehicles throughout the repair period

• Coordination & follow up with all concerned parties during the repair process

• A unique notification number for all aspects of your claim

• All incoming calls are recorded for a more secure experience